General:
How much does it cost?
Can i use it on a second computer?
Does it work with Windows Vista?
How do i run e.g. SpadeEye as administrator?
Trial related:
Is the trial cut off in functionality?
How long will the trial work?
Can i extend my trial period?
I got no trial period?
Key related:
What is a machinecode?
Will my machinecode change when i format my harddrive?
How do i request a second key for my laptop?
How to get a new key?
Database related:
How to add a Pokertracker 2 Access database?
How to add a Pokertracker 2 PostgreSQL database?
How to add a Pokertracker 3 database?
How to add a HoldemManager database?
How to add a PokerStrategy Elephant database?
How to add a PokerOffice 2 MySQL database?
Product specific:
SpadeEye specific FAQ
SpadeEyeOmaha specific FAQ
EyePoker specific FAQ
Telescope specific FAQ
EverestEye specific FAQ
PrimaEye specific FAQ
A license for one of our products costs USD 45.
This is a one time fee, means a license is valid for lifetime.
All future upgrades are included.
Your registration is valid for two computers at one time that you own (sharing codes is not allowed).
Therefore, if you play poker on both your desktop computer and your laptop, you will be able to use our products on both.
Yes, our products support Windows Vista.
Just make sure you run both (the poker client and our product) as admin.
Otherwise the rights to communicate with the poker client are missing.
Run the Windows explorer and navigate to your SpadeEye installation directory (usually "C:\Program files\SpadeIT\SpadeEye").
Right click the SpadeEye executable and select "Run as Admin" from the popup.
The trial version is not cut off in functionality.
The trial version works for 8 days, begining from the first time you run it.
This is no problem.
Just email me your machinecode then i can reset the trial period.
You can find your machinecode in "Main"->"Info" in the menu,
or if your trial has elapsed a window with your machinecode should popup on startup.
The trial period is saved online at our webservers.
Thus you have to make sure that your Firewall does not block SpadeEye from the internet.
Otherwise the trial period can not be verified and granted.
If the problem still persists please email us your machinecode, then we can take a closer look at the problem.
The machinecode is a unique identifier for your computer.
Think of it as a product ID.
A different computer will result in a different machinecode.
A different machinecode will result in a different unlock key.
Not necessarily but most likely.
In this case you will need to request a new key from us.
Email us the machinecode of your laptop from the email address you registered with.
We will provide you second key.
Email us your new machinecode from the email address you registered with.
Include your old machinecode, which is no more in use.
We will provide you new key.
1) Go to "Main->Options->Database".
2) Select Pokertracker 2 (Access) as Type.
3) Enter the path to your PokerTracker 2 MDB-file as "database".
example: C:\Program files/Poker Tracker V2/ptrack.mdb
Go to "File"->"Maintain Database Names" in PokerTracker 2 to retrieve the correct path.
The path is written in the most right column called DB File/DB Name/DSN.
4) Leave host, port, username and password blank.
Press Add Database to add the database to the list of databases.
A small video on how to configure a default Pokertracker 2 Access database with SpadeEye can be found here.
1) Go to "main->options->databases".
2) Set the type to PokerTracker 2 PostgreSQL.
3) Set the host to 127.0.0.1 (or localhost).
4) Set the port to 5432, unless you installed PostgreSQL on another port than the default one.
5) Enter the name of your database as Database.
You can retrieve the correct name from PokerTracker 2.
Go to "File"->"Maintain Database Names" in PokerTracker 2.
1) Go to "main->options->databases".
2) Set the type to PokerTracker 3.
3) Set the host to 127.0.0.1 (or localhost).
4) Set the port to 5432, unless you installed PostgreSQL on another port than the default one.
5) Enter the name of your database as Database.
You can retrieve the correct name from PokerTracker 3.
Go to "database"->"database management" in PokerTracker 3.
1) Go to "main->options->databases".
2) Set the type to HoldemManager.
3) Set the host to 127.0.0.1 (or localhost).
4) Set the port to 5432, unless you installed PostgreSQL on another port than the default one.
5) Enter the name of your database as Database.
You can retrieve the correct name from the HoldemManager mainwindow.
1) Go to "main->options->databases".
2) Set the type to Elephant.
3) Set the host to 127.0.0.1 (or localhost).
4) Set the port to 5432, unless you installed PostgreSQL on another port than the default one.
5) Enter the name of your database as Database.
You can retrieve the correct name from the PokerStrategy Elephant itself.
1) Go to "main->options->databases".
2) Set the type to PokerOffice MySQL.
3) Set the host to 127.0.0.1 (or localhost).
4) Leave the port blank.
5) Enter the name of your database as Database.
PokerOffice is the default name.
6) Put your username and password for the database in the fields "Username" and "Password" (in most cases username:"root" and leave password empty).
7) Press Add Database to add the database to the list of databases.
If everything set up correct, then the Database will be added to the list.
If a failure occurs a messagebox will show extended information about the error.
Note :To add another databases than the default one called "pokeroffice" is a bit tricky.
There is a difference between the real databasename and the name that Pokeroffice displays.
If the Pokerofficename of your database is for example "Nov2006" then the real databasename is always extended by "_podb".
So you would have to add a database called "Nov2006_podb".
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